Job: Notifications Team Advisor, Hillman Saunders Ltd.

My client, a well known insurance company based in Manchester city centre, are looking to recruit an Advisor for their Notifications Team. The department is responsible for registering all new claims reported including accidental damage, fire and theft. The team will determine the circumstances of the claim from the customer, e.g. what happened in the accident, where the damage to the vehicle is, etc, and will then instruct a supplier to move the claim forward to settlement, i.e. to repair the vehicle. The advisor acts as the first point of contact for each customer when they wish to make a claim against their policy. The Advisor has responsibility for establishing the facts surrounding the claim in order to ascertain the correct team that should deal with the claim for the customer.

Applicants must have the ability to deliver the highest standards of customer care and make decisions about the customer's responsibility, in order to instruct the correct team to deal and the validity of a claim. Strong interpersonal skills and tact will be essential when circumstances of potential fraud are being investigated. A minimum of Maths and English GCSE at grade C or above is also required.

Hillman Saunders Ltd is acting as an Employment Agency in relation to this vacancy.